Enterprise IT service management that resolves issues faster
Track every ticket, asset, and project, and automate the busywork, so your team spends less time firefighting and more time moving forward. VerexOne is built for internal IT departments that would rather run one platform than stitch together a help desk, an RMM, a password manager and a directory tool.
Ticketing. Email ingestion from Microsoft 365, Gmail, IMAP and POP3, a branded customer portal, SLA tracking, automated routing and escalation, duplicate detection and merge approval, follow-up reminders, and reopen-on-reply.
Asset management. Hardware and software inventory with automated discovery from the endpoint agent, configuration tracking, and warranty and lifecycle records.
Projects and knowledge base. Project tracking with milestones and resource allocation, and a searchable knowledge base for technicians and end users.
Windows endpoint agent. Inventory, Microsoft Defender status, patch rings and Windows Update control, device posture scoring (BitLocker, UAC, SmartScreen, VBS, RDP), endpoint detection and response, device control, report-only data loss prevention, remote terminal, file browser, and consent-based remote screen control.
Password manager. Organization vault with a Chrome and Edge extension, autofill, TOTP codes, shared and personal items, breach monitoring, SCIM provisioning and step-up MFA for sensitive items.
Identity management. Create, edit, license and offboard users and groups in Microsoft Entra ID and Exchange Online, Google Workspace, JumpCloud or on-premises Active Directory, from the help desk.
SIEM. Ingest security events from endpoints and your own systems, MITRE ATT&CK-mapped detection rules, watchlists, containment actions and SOC metrics.
Reporting. Real-time dashboards and KPI tracking across tickets, assets, and team performance.
Security and compliance
SAML single sign-on, Microsoft and Google sign-in, authenticator-app and security-key MFA, role-based access control, per-organization tenant isolation and audit logging are included on every plan, not sold as an upgrade. Organization data is encrypted in transit and vault contents are encrypted with per-organization keys. Administrators can export their organization's complete data at any time. Read more on the security page and in the privacy policy.
Pricing
Per technician per month, billed monthly or annually with two months free on annual plans.
Standard, $11 per agent per month.
Professional, $14 per agent per month.
Enterprise, $19 per agent per month.
Endpoint security and the password manager are available as add-ons. See the pricing page and the plan comparison for what each plan includes. No per-ticket charges and no overage fees.
Why teams choose VerexOne
Deploy in minutes: sign up, invite your team, connect a mailbox, and start resolving tickets the same day.
One platform for ticketing, assets, endpoints, passwords and identity instead of five separately licensed tools.
Transparent pricing that scales with the size of your team.